Customer Service

Shipping & Delivery         

We ship our products to anywhere in Dominican Republic. Amphibian offers FREE shipping in orders over $100.00 . If you need expedited service, please refer to the chart below for shipping rates and delivery time.  _____________
Please also note that UPS and cannot deliver to P.O. boxes and APO addresses. You need to provide us your physical address and real phone number.
Your order will usually be shipped within 2 or 3 business days. You will receive a notification email when your order is shipped. A tracking number will be provided if you choose expedited service. A tracking number is not available for Mail orders as post offices don't record detailed shipping events.
AMPHIBIAN  is not responsible for shipping or other delays which are beyond its control. If your package does not arrive within the time frame specified above, please contact us with your order number via email: 

Returns & Replacements

We gladly accept returns and exchanges for your shopping convenience. However, we strongly suggest taking advantage of our sizing information. Please note that size could vary depending on the swimwear manufacturer. The sizing of the products on this website is different from the typical American size. We have provided the sizing charts on every product detail page to help you to size your swimsuit correctly. This will help minimize the possibility of needing to exchange or return an item. In order to keep our prices very competitive, we have the following guidelines:

  • The swimwear items must be in their original condition, not worn or altered, as it was shipped to the buyer. All tags must be attached to the garments.
  • Please note Tonga & Thong bikinis cannot be returned or exchanged due to hygienic reasons.
  • A one-time exchange is permitted for unworn merchandise with an available style, color and size. There is no return or exchanges on already exchanged items.
  • Returns must be received no later than 2 months from the date you place your order. However, please try to send your return back to us as soon as possible. Note that shipping charges associated with expedited service, such as UPS, EMS, will not be refunded.
  • Return costs and exchange shipping costs ($8 for one item, $4 for each additional item) are the responsibility of the customer.
  • Any returned swimwear after 30 days will only be issued store credit.
  • All returns are subject to a restocking fee of 18% of the price of the returned item(s), which is used to cover shipping and processing expense. Should you elect exchange or to receive store credit, the restocking fee will be waived.
  • All refunds are issued in the original form of payment. Please allow up to 3 weeks for the credit to appear on your account statement.
  • In the unlikely event if we receive a return from clearance section requesting refund, only exchanges or store credit will be issued with 18% restocking fee deducted.
  • If there is a quality issue with the swimwear, we must be notified with-in 3 days of delivery via e-mail or telephone. 
  • Upon receiving the return product in the above condition, we will arrange to refund the price paid for the product via paypal.
  • We will not refund any postage, delivery or handling charges originally paid
  • We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.-
    • RETURN
    •  Fill out the Return and Exchange Form, Steps 1-2.
    •  Place the form inside the return package along with the nicely folded swimsuit.
    •  Mail return and exchange packages:
      • Calle el Conde #251 Apto. 2 Zona Colonial
      • Santo Domingo, D.N. Apdo. 10210
      • Republica Dominicana 
Payment, Pricing & Promotions

We only accept the Paypal and trusttransfer. Our secure server software encrypts information, ensuring that your transactions stay private and protected.. You may also use online Gift Certificates. We reserve the right to cancel any order that does not match these criteria.

Updating Account Information